An apology to our customers

By NEMS Daily Journal

Please accept our sincere apologies for the inconvenience you may have experienced Wednesday as a result of our delayed delivery of the Daily Journal. This is not your carrier’s fault. We accept full responsibility at the paper.
As you probably noticed earlier this month, we announced the launch of a new press on Jan. 14. We’ve been live on the new press for two weeks now and while the quality of the products we produce is significantly better, we find ourselves challenged on a couple days each week adapting to the new technology and working through the obstacles associated with any major equipment launch of this magnitude.
We appreciate your business and want you to know that we do not take it for granted. We fell short in our efforts to provide the level of service each of you deserve and we expect.
While I wish I could guarantee we would never be late again, that’s simply not possible when you produce as many papers as we do 364 days a year. However, we want you to know that we are extremely sorry for the frustration this causes and we’re doing everything we can to improve our on-time delivery performance with the new press.
Clay Foster, CEO

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