By Carlie Kollath/NEMS Daily Journal
TUPELO – If you are an AT&T cell phone customer, you may have had service problems Monday afternoon.
AT&T spokeswoman Sue Sperry said a fiber optic cable was cut in Scooba and caused service outages throughout Northeast Mississippi. Outages were reported in Oxford, Pontotoc, Tupelo, Amory and Columbus, according to AT&T.
Cell phone calls were blocked, she said, and customers had to make multiple calls to get out. However, 911 calls were working, Sperry said.
AT&T asked customers to text instead of use voice calls to help decrease the load on the network.
If customers still are having service problems, Sperry recommended they reboot their phone by turning it off for a few minutes and then turning it back on.
Sperry had reports Monday that some landlines in Tupelo were having problems, as well.
The cable was cut around 1 p.m. in Scooba, about 120 miles south of Tupelo in Kemper County. Sperry said AT&T was looking into how the underground cable was cut.
Presley also said he ordered the PSC’s legal division to conduct a full-scale investigation into the outage and its causes.
Tupelo and New Albany got service back around 4:30 p.m., Sperry said.
About half of the towers were back up around 6 p.m., according to Brandon Presley, the district’s public service commissioner.
“They’ve got all hands on deck,” Sperry said.
Repair work continued into the evening Monday.