Comcast working on Tupelo Internet issues

5 p.m. update:

Internet isn’t back up yet.

Just got off the phone with Otha Brandon, director of government affairs for Comcast. He said the crews repaired one location that was damaged but that didn’t fix Internet service.

Now, he said, the crew is investigating the line and looking for other areas of damage.

“We don’t have an estimated time when it will be back up,” he said.

We talking hours or days?

“Don’t think it will be days.”

Does the crew have a quitting time at night?

“They are definitely tryin gto see what the problem is and fix it. They keep working until they find it.”

Will customers get a refund for the outage?

“I don’t know. Will look into it.”

And, @ComcastMichael said you can check out: http://comcast.com/alerts

3 p.m. update:

Internet service is scheduled to be back up by 4 p.m., according to Otha Brandon, director of government affairs for Comcast.

Brandon said the 4 p.m. ETA is only if everything goes as scheduled.

He and @comcastWill said the outage was caused by damage to Comcast’s fiber optic line. Crews are removing the damaged line now.

And, we’re hearing from some busineses that along with Internet, their phones are out. That means their card readers aren’t working = cash sales only = not happy campers.

11:30 a.m. update:

Various readers are reporting issues with their Comcast Internet service today.

Info via @ComcastWill and @comcastcares:

• there is a confirmed interruption in the area, local crews are currently working to resolve

Time estimate until it’s fixed?

• unfortunately none available as of yet.

We’ll post more info as we get it.