By Lena Mitchell/NEMS Daily Journal
CORINTH – Employees who meet the public face to face – from workers at convenience stores to fast-food servers and department store personnel – will soon have access to a new customer service program.
The Alliance and the Corinth Area Convention and Visitors Bureau are designing a training session for people who work with the public.
“We’re particularly encouraging people in the hospitality industry to attend, but it’s open to everybody who needs this type of training,” said Kristy White, executive director of the Corinth Area Convention and Visitors Bureau. “There may also be people in private businesses – insurance offices, retail stores, banks – who are interested in participating.
The details have yet to be worked out, but they’re looking toward a June date for the program.
“We want to work with businesses that people coming into the area would look to for information about where to go for different activities,” said Andrea Rose, community development director for The Alliance.
Diana O’Tool at the Mississippi Development Authority, who conducts training programs in tourism and for retirement communities, is someone they will call on as a resource.
“Corinth has so many attractions and services to offer, and we want everyone to be familiar with them so they can point people in the right direction,” White said.
They also want to develop a short video presentation and put it on a flash drive that businesses could use in their new employee orientations, but that is likely to come some time after the first training session, White said.
“Everything is still in the planning stages right now and we really don’t have all the details hammered out, but we’ll be publicizing it as soon as things are finalized,” Rose said.
Contact Lena Mitchell at (662) 287-9822 or firstname.lastname@example.org.