HED: Mississippi Cable claims improvements on the way
By Jane Hill
PONTOTOC – While the new manger of Mississippi Cable Co. says strides are being made in customer service, complaints about picture quality and service continue to keep the phone in the Pontotoc County chancery clerk’s office ringing.
Chancery Clerk Reggie Collums said he still receives numerous complaint calls from residents of the southwestern Pontotoc County community of Randolph.
“It’s not getting worse, but it’s not getting better, either,” Collums said of the picture and sound quality of three to four channels on the cable service line. “It’s been this way since the ice storm (of 1994).”
In addition to picture quality problems, Pontotoc County customers complain of not being able to make repair requests. One number given out to the public for customer service calls has been disconnected.
Pontotoc County supervisors voted to impose a $100-a-day fine on Mississippi Cable at their Feb. 5 meeting, but have not yet made payment of the fine an issue, Collums said.
Richard Shows, director of operations for Mississippi Cable, said he never received a letter from the Pontotoc County Board of Supervisors notifying him of a fine being imposed.
Shows added that his company is now taking steps to improve cable service, which has been impaired by buried lines. The company has purchased equipment to test underground lines and is eliminating problems there.
If, however, problems are not the result of buried cable, customers may not be seeing any improvement, he said.
Shows is scheduled to meet Monday with the Lee County Board of Supervisors to discuss demands that the county has made with regard to improved customer service on the system in Lee County.
As supervisors requested, a local Mississippi Cable office is being established in Tupelo and will be staffed with full-time customer-service representatives, Shows said. The office will serve all Mississippi Cable customers in North Mississippi. As soon as the office is set up, new service numbers will be released to the public, he said.
In the meantime, customers with problems or complaints can call the Oneonta, Ala., office at (205) 466-5711, Shows said.
Lee County Administrator Ronnie Bell said the number of complaints against the company to his office have slackened, but supervisors plan to be firm in their demands that the local office be established to answer customer complaints in a more timely and efficient manner.