NMHS wins recognition for employee engagement

By Michaela Gibson Morris/NEMS Daily Journal

TUPELO – North Mississippi Health Services employees have racked up another national honor.
The Tupelo-based health care system had the second highest employee engagement scores out of 790 companies that used the 2010 HR Solutions Employee Engagement Survey.
“This is great external validation that we’re focused on the right things,” said John Heer, president and chief executive for the system, which includes North Mississippi Medical Center hospitals in Tupelo, Pontotoc, Iuka, West Point, Eupora and Hamilton, Ala.
The top honor went to AltantiCare of Egg Harbor Township, N.J., which like NMMC-Tupelo has won the Malcolm Baldrige National Quality Award, often called the Nobel Prize for American business.
The employee engagement scores for North Mississippi Health Services, based on responses for 90 percent of its 6,260 employees, were more than double the national average, Brown said. Employee engagement is key for organizations that want to move ahead.
“Those employees go beyond doing their job,” said Rodger Brown, system vice president for human resources. “That means better outcomes for patients.”
The hospital has conducted an employee satisfaction survey every two years since 1978, Brown said. In the current survey, nine questions focus specifically on employee engagement by looking at employees’ sense of being recognized for good work, opportunity to participate in decision-making, regular feedback from supervisors, senior management’s concern for employees and training opportunities.
“Our philosophy is that if we have motivated, engaged employees coming to work every day, we will have better patient satisfaction and higher quality,” Heer said.

Contact Michaela Gibson Morris at (662) 678-1599 or michaela.morris@journalinc.com.