Tupelo Water & Light adds online billing

TUPELO – The city’s utility provider introduced online billing this month to save an estimated ton of paper and countless hours of manpower.
The savings will reduce Tupelo Water & Light’s overall budget, but it’s unclear by how much yet, said Manager Johnny Timmons.
To use the new system, TW&L customers must go to the city’s Web site, click “Departments,” then click “Water amp& Light,” and finally click “paperless billing.” Customers can then create an online account to receive their monthly bills via e-mail.
The e-bills contain the same information as the paper bills currently sent through the mail. And the site also allows customers to archive their bills going back one year, said the agency’s Customer Service Manager Lynn Fair.
Bills sent through e-mail will arrive about five days earlier than their paper counterparts, and the system will send online alerts if payment is past due.
Residents who want to continue receiving their monthly statements through the postal service do not have to use the online system, Timmons said.
“We’ve already had some calls from people worried about that,” he said. “I want to stress that this is optional, not mandatory.”
Although residents can get their bills online, they still must send their payment through the mail or in person at Tupelo Water & Light – unless they also sign up for online bill paying. They can do that on the utility company’s Web site, as well, but this option charges a nominal fee.

At a glance
To sign up for paperless bills or online bill paying with Tupelo Water amp& Light, visit the city Web site at www.ci.tupelo.ms.us, click Departments and click Water & Light.

Emily Le Coz/NEMS Daily Journal

Click video to hear audio