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1 p.m. update:
BancorpSouth has confirmed that a processing error duplicated debit card transactions from the weekend.
Randy Burchfield of BancorpSouth said the problem was system-wide and is not isolated to Tupelo.
The processing error caused all PIN-entry debit and ATM transactions from Saturday, Sunday and Monday to be withdrawn twice from customers' accounts.
He said BancorpSouth is in the process of crediting customers' accounts. Those refunds should be posted today, he said.
And, he said, BancorpSouth will refund any overdraft fees related to the double postings. The plan is to refund the overdraft fees tonight, he said.
"We obviously are sorry for any inconvenience it causes our customers," Burchfield said.
He said it's not necessary for customers to call about the problem.
"We know what we need to do," he said. "We're going to continue to work on it."
Burchfield also said that the processing error this week is different from the error in 2010 that caused doubleposted transactions.
"We are working to put stops in place to prevent this from happening," he said.
He reiterated that the processing error is not related to the debit card phishing scam over the weekend.
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11:15 a.m. post:
If you bank with BancorpSouth, check your transactions immediately.
It appears that transactions from this weekend were charged twice. We've had several readers tell us that they are seeing this on their online accounts. And sure enough, BancorpSouth customers at the Djournal HQ have double charges too.
It looks like all the double transactions went through 5/29 (Tuesday).
We have a call in to BancorpSouth's corporate relations department to see what's going on.
Noon update:
Randy Burchfield of BancorpSouth called us at noon. He said he is aware of the problem and is getting more information for us. Will post it when we hear back from him.
He did say that the debit card scam from this weekend (read more) is not related to the double postings.
11:30 update:
This information was passed along from a customer:
A rep on the customer service line says the bank knows about the double processing issue. She apologized and said the bank is in the process of correcting those postings. She said that customers don't need to do anything to fix the problem.
The customer service rep said the money will be refunded when the processing runs tonight.
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This is not the first time that BancorpSouth has had a problem with running transactions twice (previous coverage). The same thing happened in December 2010.
BancorpSouth wound up refunding the money, along with any overdraft fees that might have been caused.